We provide one-stop service to our customers, which is a key part of our quality system. Tell us what you need, we realize it for you. The following items, not limited to them, fall into our services: 1. Shipping & Goods Tracking     Normally we ship the goods by the following forwarders. For your shipped goods, please track     them here:                                                    Please double check the arrived goods before your signature for acceptance to ensure they are       in compliance with the pictures and documents that we sent you before the shipment. If shortage or       damage of goods happens to occur, please do ask for a formal deviation report from your local       deliverer and advise us of the condition immediately. We will discuss with related parities for       solutions. 2. Warranty & Spare     We provide at least one year warranty for all our products sold. For the customers who don't     need the warranty, we offer the spare (spare units or parts) for them. The spare policy,     normally 0.5-2%, is subject to the order quantity and our final confirmation. 3. Trouble-shooting & Technical Support     For all our sold products, we provide the trouble-shooting and technical support if     necessary. When you cannot well operate the unit or need professional help, please feel     free to contact us. We are ready for serving you. Please view the Contact Us page for     contact details. 4. Sourcing Service     We provide the sourcing service for our customers. If you have been in business with us and     need the products currently unavailable or not falling into the scope of our business, we would     like to help you to source them in China and ship them together with what you buy from us in     order to save your purchasing cost. We promise the good quality and the competitive price     of the sourced goods. Surpassing your expectation is always what we are seeking for.